Shipping & Returns

GUARANTEED SUPER EXPRESS SHIPPING TAKES ONLY 7-10 DAYS

Shipping
At helloebay.com There is a Flat fee of $20 Shipping fee for all orders. When we receive your order, we make every effort to ship all orders as soon as possible.Once the order is send out, a tracking number will be emailed to you. 24 hours after you receive your tracking number, you will be able to track your package progress online at http://www.ems.com.cn/english-main.jsp

Delivery times vary depending on the country of destination. Generally,North American and Asian orders will arrived within 4-7 days of the shipped date. All other orders will arrived within 6-10 days of the shipment date.

Please note that we DO NOT ship to P.O. Boxes. Please make sure you enter the correct shipping address and contact number. We are not responsible for reshipment if you provided us with an incorrect address. We are not responsible for any import tax charged on your package.

1. Accidently,the shipping may meet the custom questions at your country. If the custom detain the parcel,we will try to cooperate you to solve the problem, and if the question can not be solved, we will have no obligation to take on it.

2..In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please send Email to helloebaycom@gmail.com within 3 days from the date you receive the shipment and return the product within 5 days from the date you received the goods. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you the correct item.

Return Policy
At helloebay.com we take great pride in the quality of our products. Customer satisfaction is our #1 priority.
We offer a comprehensive return policy that guarantees your satisfaction.
We accept returns for exchange or refund for the following reasons:
Shipping errors
Damaged goods
Dissatisfaction

1. If you have any problem or question about your items, Please feel free to contact us;If you are not satisfied with your purchase, simply send email to: helloebaycom@gmail.com explain clearly the reason why you want to refund or exchange the products,then we will give you a Return Address.Return request must be no later than 3 bunisess days from the day you received it and return the product within 5 days from the date you received the merchandise.We will not accept any claim for damage, defect, or return after the 5 days period is over.

2.Please note the product must be returned unused and in the original condition you received,with all original packaging and no signs of used,must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts.Used products can't be credited back or exchanged for a new product.

3.Once the item is received, and the Product has not been worn or tampered with or no any damage caused; We will provide the Refund or Exchange to you.

Please Note:
1.The customer is responsible for return and resend shipping fees,the restock and resend shipping fee is $30 per pieces.
2.Items purchased with a discount code may only be returned for exchange.
3.Refunds will be issued within 7 days of receipt.

IMPORTANT:
Please kindly keep in mind that you purchased replicas, and not genuine shoes! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would advertise genuine shoes!

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